The Internet Broker Company will honor a return on any product within 14 days of receipt of your shipment. We also will refund shipping costs if the return was a result of our error. We expect the returned products to be in their original condition or close to original condition. Please refer to the following guidelines:

New products:

• Nutritional supplements should be unopened with their original tamper-proof wrapping.
• The following products should be unopened (still in their plastic wrapping): CD, DVD, software, video game, cassette tape, vinyl record, or VHS tape.

• New products that have been opened should be returned with all accessories and documents.
• Damaged or defective products should be returned with a document explaining their problem.

Used products:

• Products should be returned with all accessories and documents.
• Damaged or defective products should be returned with a document explaining their problem.

* Because of our vendor policies, The Internet Broker Company cannot exchange opened items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 30 days.

Special Exceptions:

• We will not accept for return items that have been open and use combustible materials. Customers should coordinate return or replacement of these items directly with the manufacturer. The Internet Broker Company will assist customers by providing the manufacturer contact information, as necessary.
• Nutritional supplements that have been opened and have return policies on the container should be returned directly to the manufacturer.

The Internet Broker Company will notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Packing and sending your return:

1.Items should be returned to:

The Internet Broker Company

1057 East Imperial Hwy, #232

Placentia, CA 92870-1717

Attention: Returns Department

2.Pack the items along with the packing slip (receipt) securely in a box. You can use the box the item arrived in or another box, if you prefer. If the product is damaged or defective, please include a Product Defect Report or a description of the damage or defect.

3. Affix the shipping label to the outside of the box.

4. Provide the product to you mail carrier for delivery.

• Please note that if the return is a result of our error, the return shipping cost will be deducted from your refund.
• If you have lost you packing slips, please provide your name, address, email address and the date (or approximate date) you purchased the item.